infrastructure engineer

Cambridge, MA 

Please apply directly to the position by submitting a cover letter and resume for consideration to careers@cumulusds.com. 

Cumulus Digital Systems is building the Internet of Tools to transform the industrial workforce to be fully connected and data-driven, significantly improving safety and productivity in maintenance and construction. Our goal is to eliminate accidents caused by poor work quality.

The Cumulus platform connects workers, tools, and data to a common software platform for real-time quality assurance and progress tracking. Our award-winning products have wide application in the $900 Billion industrial maintenance and construction markets and have been deployed at facilities around the world. We are backed by leading institutional and strategic investors in energy and construction. 

An infrastructure engineer at Cumulus will be responsible for the operations of our secure and highly available cloud computing platforms, servers and networks. This individual will build, maintain, upgrade, and continuously improve the operating environment, employing industry best practices; This includes monitoring the operating environments, responding to incidents, problems and planning for growth. At Cumulus Digital Systems, our job is to build the Internet of Tools. We are making industrial facilities safer, cleaner, and more productive by connecting workers, tools, and data. Our award-winning system has a wide application in all processing, liquefaction, and refining installations, providing cost savings both directly and indirectly through installation time reduction.

 The following personal traits or abilities are critical for success:

  •       Willingness to travel up to 25% domestically and internationally

  •       Willingness to deploy to the field for up to two weeks at a time 

  •       Willingness to learn to work with the tools and solutions selected by the team

  •       Insatiable curiosity to understand and improve the state of art

  •       Ability to work effectively and build relationships with all levels of personnel, customers, suppliers, consultants - both internally and externally

Responsibilities

  • Maintain, monitor, and support the infrastructure environment:

    • Develop enhanced production monitoring and health check

    • Ensure backup and maintenance availability requirements are met

    • Communicates events to all stakeholders

  • Design and develop new solutions for the infrastructure environment:

    • Develop new alerts and monitoring techniques based on engineering requirements

    • Develop scripted solutions and automation

  • Monitor and communicate system performance:

    • Monitor system-operating capacity in terms of (e.g., load, capacity and CPU utilization)

    • Monitor database performance and recommends changes

    • Perform capacity workload modeling and availability analysis for a variety of platforms and environments

    • Recommend changes/enhancements for improved systems availability, reliability, and performance

    • Determine the required course of action to improve performance and escalates when appropriate

  • Supports continuous improvement initiatives by identifying ways tasks can be automated 

  • Provides production support

    • Seeks technical assistance or escalates problem, when necessary

    • Documents, monitors, reports, and manages the resolution of systemic issues

    • Works with Engineers, Vendors, and Architects when issues appear systemic or cannot be resolved

    • Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented

  • Ensures security requirements are met:

    • Reports security issues when appropriate and gathers required information

    • Analyzes audit trails to detect systematic security violations

    • Makes recommendations to improve security and participates in investigations as needed

    • Ensures adherence to security requirements

  • Ensure compliance with policies, procedures and standards:

    • Monitor production, outputs, and services to ensure that SLAs, and other quality metrics, are being met

Professional Qualifications

  • B.S. Degree in relevant field, like Computer Science, Information Systems, etc.

  • 5+ years of relevant professional experience in Infrastructure Engineering, Systems Administration, DevOps, IT, etc.

  • Experience with AWS environment and or similar cloud platforms (IAAS)

  • Proficiency in scripting languages such as Power Shell, Go, Bash, Python, etc.

  • Strong knowledge of networking, protocols and debugging 

  • Experience in software product build, versioning, release and deployment management

  • Expertise in automation and continuous integration tools (Jenkins, Chef, Ansible, Puppet, etc.)

  • Knowledge of best practices and operations to support an always-up, always-available service

  • Experience remotely supporting “off-line first” devices strongly preferred

The following personal traits or abilities are critical for success

  • Ability and drive to deliver on time, while working in a semi-autonomous, fast-paced environment

  • Takes initiative to identify and address existing and potential obstacles, issues, and opportunities

  • Able to adapt to changing project needs, demonstrating flexibility while working with various individuals

  • Demonstrate attention to detail and accuracy. Able to define and organizes tasks, responsibilities and priorities

  • Willingness to learn to work with the tools and solutions selected by the team 

  • Insatiable curiosity to understand and improve the state of art 

  • Ability to work effectively and build relationships with all levels of personnel, customers, suppliers, consultants - both internally and externally 

Benefits:

Cumulus is a small, dynamic team that is quickly growing and evolving. Our company culture is built on mutual respect and trust, something you need when your business takes you to locations all over the world. 

We’re working together to transform an industry.

Cumulus offers a generous benefit package, including:

  • Competitive salaries

  •       Participation in our equity incentive plan

  •       Unlimited paid time off

  •       Commuter benefits for public transportation

  •       Health and dental insurance

  •       Flexible Spending Account

  •       Retirement benefits account 

  •       Workplace perks such as snacks/coffee and flexible work schedules